Frequently Asked Questions

What does ex-display mean?

An ex-display item is a piece that has previously been displayed in our Chester showroom.

As showroom pieces, ex-display products may show minor signs of use. Each product is given a condition rating, and we endeavour to show and describe any known marks or imperfections through the product description and photographs.

What does ex-warehouse mean?

Ex-warehouse items are new products that have been stored in our warehouse and have not been displayed in the showroom.

Are the products available now?

Yes. One of the biggest benefits of shopping our ex-display and ex-warehouse collection is that the products are already available, so there are no manufacturing lead times.

Is there only one of each item?

Often, yes. Many of our ex-display pieces are completely unique or we have only one available.

Products are sold on a first-come, first-served basis, and full payment is required to secure an item.

Can I reserve an item?

Unfortunately, we cannot reserve ex-display products while customers make a decision. Full payment is required to secure an item.

Can I view an item before purchasing?

Absolutely. You're welcome – and encouraged – to visit our Chester showroom to see an ex-display piece before purchasing.

If you're unable to visit, we can also provide additional photographs or videos where practical. Please contact our showroom team and we'll be happy to help.

What condition will my item be in?

Every ex-display product is given a condition rating, and we make every effort to provide an accurate description of its condition.

Where an item has noticeable marks or imperfections, we'll endeavour to show these in the photographs and/or product description.

As these pieces have been displayed in our showroom, some signs of showroom use should be expected.

Are the photographs of the actual item?

Where an ex-display item's condition is relevant, the photographs and condition information provided should be reviewed carefully before purchasing. If you'd like to see something in more detail, please contact us for additional photographs or video where practical.

Please bear in mind that colours can vary slightly between photographs and in person due to lighting and individual screen settings.

How much is delivery?

Delivery is free within 10 miles of our Chester showroom (CH1 3AE).

Delivery charges then increase according to distance, starting from £12 for 11–20 miles.

We can also arrange nationwide delivery. For addresses more than 100 miles away, please contact our showroom for a delivery quote.

Full details can be found in our Shipping & Delivery Policy.

Can I collect my purchase?

Yes. Collection from our Chester showroom is completely free.

Many items can be ready for collection within approximately one hour of purchase during our normal opening hours. We'll confirm when your purchase is ready before you travel.

How quickly can you deliver?

Delivery arrangements will normally be made within 24 hours for purchases made Monday to Friday.

For purchases made on Saturday or Sunday, arrangements will be made from the following Tuesday.

Actual delivery dates depend on the item, location and delivery availability.

Will I receive a delivery time?

Yes. Customers will normally be provided with either an AM or PM delivery slot.

Will you put the furniture in my room?

Where access allows and it is safe to do so, our delivery team will place furniture in your room of choice.

Please check all relevant doorways, staircases, hallways, lifts and other access points before purchasing to ensure your chosen piece will fit.

Do you remove the packaging?

Yes. Our delivery team will normally remove and dispose of standard packaging materials following delivery unless otherwise agreed.

Is installation included?

This depends on the product.

Certain products, particularly wardrobes and cabinetry, require specialist installation. Installation is arranged separately, and customers will pay the fitter directly for their installation services.

If you're unsure whether your chosen product requires installation, please contact us before purchasing.

How long can you hold my purchase?

We can hold a fully paid item for up to 14 days after purchase.

After this period, storage charges may apply. Please speak to our showroom team if you cannot accept delivery or collect your item within 14 days.

Do ex-display products have a warranty?

Where a product has a remaining manufacturer's warranty and that warranty is transferable, it will be passed on to the customer where possible.

Warranty arrangements vary by manufacturer and product, so please contact us if you'd like to know the position for a particular item before purchasing.

Can you source spare parts?

Availability depends on the product and manufacturer, but we'll always try to assist customers with sourcing replacement parts where possible.

Are the dimensions accurate?

We make every effort to provide accurate product dimensions. However, minor variations may occur.

Please check that the dimensions and access requirements are suitable for your home before purchasing.

Are prices inclusive of VAT?

Yes. All advertised prices include VAT unless otherwise stated.

What happens if somebody else buys the item at the same time as me?

Because many ex-display products are one-off pieces, there is a small possibility of two customers attempting to purchase the same product at approximately the same time.

The order that is successfully completed and paid for first will take priority. If we receive a duplicate order, we'll contact the affected customer as soon as possible and issue a full refund.

Similarly, if an item sells in our showroom before its online availability can be updated, we'll notify the online customer and provide a full refund.

Can I get more information before purchasing?

Of course. If you'd like additional photographs, a video, dimensions, delivery information or simply want to discuss a product before purchasing, please contact the Chattels showroom by telephone, email or through our website contact form.