Shipping & Delivery Policy
At Chattels, we aim to make receiving your ex-display purchase as straightforward as possible. As our ex-display pieces are already available, you can enjoy your new furniture without the usual manufacturing lead times.
Local Delivery
We offer free delivery within 10 miles of our Chester showroom (CH1 3AE).
For deliveries further afield, charges are based on the distance from our showroom:
| Distance from CH1 3AE | Delivery Charge |
|---|---|
| Up to 10 miles | FREE |
| 11–20 miles | £12 |
| 21–30 miles | £24 |
| 31–40 miles | £36 |
| 41–50 miles | £48 |
| 51–60 miles | £60 |
| 61–70 miles | £72 |
| 71–80 miles | £84 |
| 81–90 miles | £96 |
| 91–100 miles | £150 |
| 101+ miles | Please contact us for a quote |
For deliveries more than 100 miles from our showroom, please contact the Chattels team before purchasing or to arrange a delivery quotation.
Nationwide Delivery
Nationwide delivery can be arranged for most items. Delivery costs for locations more than 100 miles away will be quoted individually based on the delivery location and the size and nature of the item.
Please contact our showroom if you would like a delivery quote before placing your order.
Delivery Times
As ex-display and ex-warehouse pieces are already available, there are no manufacturing lead times.
Delivery arrangements will normally be made within 24 hours of purchase for orders placed Monday to Friday. For orders placed on Saturday or Sunday, delivery arrangements will be made from the following Tuesday.
The actual delivery date will depend on the item, delivery location and availability of our delivery team. Any delivery dates or times provided are estimates unless expressly agreed otherwise.
Customers will normally receive an AM or PM delivery slot ahead of their delivery.
Delivery to Your Room of Choice
Where access allows and it is safe and practical to do so, our delivery team will place your furniture in your room of choice.
Customers are responsible for checking that the item will fit through all relevant entrances, doorways, hallways, staircases and lifts and into its intended position before ordering.
If you are unsure whether an item will fit, please contact us before purchasing and we will be happy to provide further dimensions where available.
Our delivery team reserves the right not to move an item into a particular location where they reasonably believe doing so could cause injury or damage to the item or property.
Packaging
Our delivery team will remove and dispose of standard packaging materials following delivery unless otherwise agreed.
Installation
Installation requirements vary depending on the product.
Certain products, including wardrobes and cabinetry, require specialist installation. Where specialist installation is required, this will be arranged separately and is not included in the product purchase price unless specifically stated.
Any installation charges will be agreed separately, and customers will pay the fitter directly for their installation services.
Collection from Our Chester Showroom
Collection from our Chester showroom is free of charge.
Many purchases can be available for collection within approximately one hour of purchase during our normal showroom opening hours.
Please wait until we have confirmed that your item is ready before travelling to collect it.
Customers collecting larger items are responsible for bringing a suitable vehicle and ensuring the item can be transported safely.
Holding Purchased Items
We can hold purchased items for up to 14 days following purchase.
If you are unable to collect or accept delivery within this period, storage charges may apply. Any applicable storage charges will be communicated and agreed with you.
Access & Failed Deliveries
Please ensure that somebody is available to accept the delivery during the agreed delivery window and that suitable access to the property is available.
Where a delivery cannot be completed because of inadequate access, nobody being available to receive the order or circumstances within the customer's control, an additional delivery charge may apply to rearrange delivery.
Checking Your Delivery
We ask that you inspect your purchase as soon as reasonably possible following delivery.
If you believe your item has been damaged during delivery, please contact Chattels immediately and, where possible, within 24 hours, providing photographs of the damage.
Reporting transit damage promptly helps us investigate what has happened and arrange an appropriate resolution. This request does not affect your statutory consumer rights.
Ex-Display Condition
Ex-display products have previously been displayed in our showroom and may therefore show signs of showroom use.
We endeavour to provide detailed descriptions and photographs showing the condition of each item, including any known marks or imperfections. Customers should review the full product description, condition rating and photographs before purchasing.
Ex-warehouse items are new items that have been stored in our warehouse and have not been displayed in our showroom.
Questions About Delivery?
If you have any questions about delivery, collection, access or installation, please contact the Chattels showroom before placing your order. We will be happy to help.