Privacy Policy

Last updated: August 2026

Chattels respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, make a purchase or contact us.

Who We Are

This website is operated by Chattels, based at our showroom on City Road, Chester, CH1 3AE.

For the purposes of UK data protection law, Chattels is the data controller responsible for the personal information described in this policy.

If you have any questions about this Privacy Policy or how we use your information, please contact us:

Email: info@chattels-designerfurniture.co.uk
Telephone: 01244 322 280
Address: Chattels, City Road, Chester, CH1 3AE

Information We Collect

Depending on how you interact with us, we may collect information including:

Your name
Billing and delivery address
Email address
Telephone number
Order and transaction information
Products you purchase or enquire about
Communications you have with our team
Delivery and collection information
Information you provide through website forms
Technical information about your device and how you use our website, such as your IP address, browser and cookie information
Marketing preferences

Payment information is processed securely by our payment providers. Chattels does not ordinarily store complete payment card details.

How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Take and administer payments
Arrange delivery, collection and installation where applicable
Communicate with you about your order
Respond to enquiries and customer service requests
Process returns, refunds and complaints
Prevent fraud and maintain the security of our website
Maintain appropriate business, accounting and tax records
Improve our website and customer experience
Send marketing communications where we have permission or are otherwise permitted by law to do so
Comply with our legal and regulatory obligations

Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

It is necessary to perform our contract with you – for example, to process your order, take payment and arrange delivery.

We have a legal obligation – for example, where we are required to retain transaction or accounting records.

It is in our legitimate interests – for example, to operate and improve our business, provide customer service, prevent fraud and protect our website, provided those interests do not override your rights.

You have provided your consent – for example, for certain marketing communications or non-essential cookies where consent is required. You may withdraw your consent at any time.

Payments

Our website may use third-party payment providers, including services such as Shopify Payments, PayPal and Klarna, depending on the payment options made available at checkout.

When you select a third-party payment method, that provider may process your personal information in accordance with its own privacy policy.

Shopify

Our online store is hosted using Shopify. Shopify provides the ecommerce platform that allows us to offer and sell our products online.

As part of operating the store, personal information may be processed by Shopify and its service providers on our behalf.

Who We Share Information With

Where necessary, we may share personal information with trusted third parties including:

Ecommerce and website service providers
Payment processors
Delivery and logistics providers
Installation providers where applicable
IT, hosting and security providers
Marketing and analytics providers
Professional advisers such as accountants or legal advisers
Government bodies, regulators or law enforcement where required by law

We only share information where there is a legitimate reason to do so and expect organisations processing information on our behalf to handle it appropriately.

We do not sell your personal information.

International Transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable protections are in place as required by UK data protection law.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders and meet legal, accounting, tax and regulatory requirements.

Different types of information may therefore be retained for different periods.

Marketing

If you choose to receive marketing communications from Chattels, we may contact you about products, offers, showroom news and other information we think may be relevant to you.

You can unsubscribe from email marketing at any time by using the unsubscribe link contained within our marketing emails or by contacting us directly.

Withdrawing your marketing consent will not affect essential communications relating to an order you have placed.

Cookies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and, where applicable, support marketing activities.

Cookies that are not strictly necessary will only be used where the appropriate consent has been obtained.

You can manage your cookie preferences using the cookie controls available on our website.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase your personal information in certain circumstances
Ask us to restrict how your information is used
Object to certain uses of your information
Request transfer of certain information to you or another organisation
Withdraw consent where we rely upon consent to process your information

If you wish to exercise any of these rights, please contact us using the details above.

In particular, you have the right to object to the processing of your personal information for direct marketing purposes at any time.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we have the opportunity to address them.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.